Wonaco Casino treats responsible gambling as part of its core customer service policy. The goal is straightforward: players should enjoy the games without letting gambling cause financial or personal harm. This page explains what that means in practice – what tools are available, how to recognize a problem, and where to get help.

Keeping Gambling in Its Proper Place

Gambling works best when it’s treated as entertainment, not a financial strategy. Most players manage this without difficulty. But for some, that line gets blurry over time.

A few practical principles help keep things in balance:

• Treat gambling as leisure, not a source of income
• Don’t chase losses – the next session is always an option, but chasing rarely works out
• Only play with money you can genuinely afford to lose
• Track how much time and money you’re actually spending
• Take breaks when you feel the urge to keep playing despite losses

These aren’t rules imposed from outside. They’re just habits that tend to keep gambling from becoming a problem.

Taking a Break or Closing Your Account

If you feel like you need distance from gambling – even temporarily – Wonaco’s support team can help.

Temporary break: Contact the support team and they can exclude you from the platform for a set period.

Full self-exclusion: Send an email to support@wonaco.com and request that your account be closed. Wonaco will process this as quickly as possible.

A few important things to know about self-exclusion:

• You are responsible for notifying Wonaco of any other accounts you hold with them
• You must not open new accounts after requesting exclusion
• Wonaco will make reasonable efforts to block new registrations under your details, but the final responsibility rests with you
• Wonaco is not liable for losses on any accounts that weren’t disclosed or that are opened after exclusion

Self-exclusion is a serious step, and it’s there precisely for situations where you feel gambling is getting out of control.

How to Recognize a Gambling Problem

Sometimes the signs are obvious. More often, they build up gradually and are easier to see in hindsight. Wonaco provides a set of questions that can help you assess your own situation honestly.

Ask yourself:

• Does gambling interfere with work, school, or other responsibilities?
• Do you gamble to pass time or escape from stress and boredom?
• Do you often play alone for long stretches?
• Have people close to you expressed concern about your gambling?
• Has gambling caused you to lose interest in family, friends, or hobbies?
• Have you hidden or downplayed how much time or money you spend gambling?
• Have you ever lied, borrowed, or stolen money to fund gambling or cover gambling debts?
• Do you find it difficult to spend “gambling money” on anything else?
• Do you typically keep playing until your funds are completely gone?
• After a loss, do you feel a strong urge to win it back immediately?
• Do you feel desperate or out of control when gambling money runs out?
• Does emotional stress – arguments, frustration, disappointment – push you toward gambling?
• Has gambling made you feel depressed or brought up thoughts of self-harm?

If most of these questions apply to you, it’s worth taking seriously. These patterns indicate a gambling problem, not a character flaw – and there are organizations that can help.

Support Organizations

Several established organizations offer free, confidential support for people affected by problem gambling.

GamCare: One of the most recognized authorities in the field. GamCare offers consultations, practical advice, and direct support for dealing with the social and personal consequences of problem gambling.

Gamblers Anonymous: A peer support network of people who have dealt with compulsive gambling and now help others in the same situation. Regional groups operate worldwide. More information at: www.gamblersanonymous.org

Gambling Therapy: Provides online support and counseling for players and those affected by someone else’s gambling. Available internationally. More information at: www.gamblingtherapy.org

These resources are independent from Wonaco. They offer support regardless of where or how you’ve been gambling.

Underage Gambling

Registration at Wonaco is strictly prohibited for anyone under 18 years old. This is both a legal requirement and a firm policy the casino enforces. Age verification is carried out for all players. Any winnings generated by an underage player are cancelled without exception.

Protecting Minors from Online Gambling

If you share a device with family members or others who are under 18, it’s worth setting up filtering software to restrict access to gambling sites. Wonaco recommends the following parental control tool:

Net Nanny™: A widely used filtering application that allows parents to block specific categories of websites, including online gambling. More information at: www.netnanny.com

Parental controls aren’t a complete solution on their own, but they add a practical layer of protection when younger users share your devices.

When to Reach Out

If you’re unsure whether your gambling habits have become a problem, that uncertainty itself is worth paying attention to. Reaching out to one of the organizations listed above doesn’t commit you to anything – it’s just a conversation.

And if you want to take action through Wonaco directly – whether that’s a temporary break or a full account closure – the support team is reachable at support@wonaco.com.

Getting help early is always easier than waiting until the situation becomes harder to manage.